Aviation Director Delivers State of the Airports Address
Nov 3, 2021

More than 400 guests gathered in a spacious ballroom at the Marriott Marquis Houston to hear Houston Aviation Director Mario Diaz give his 2021 State of the Airports address Oct. 22. The audience included the City of Houston’s Chief Development Officer Andy Icken, elected officials, community leaders and business executives.
The event was again hosted by the Greater Houston Partnership. Katie Pryor, Chief Development Officer and Senior Vice President, Member Engagement, welcomed everyone and provided opening remarks. Bob Harvey, GHP President and CEO, introduced Diaz and also delivered closing remarks. Diaz spoke for nearly 30 minutes on the theme of “Building Forward Better.”
Opening Remarks
After recognizing Mayor Turner and many public figures and federal agency partners, Diaz began with the recognition of these tumultuous times with COVID-19 and its variants still dominating the landscape. He honored those who had lost their lives and also recognized the sacrifices and commitment of the many who have soldiered on throughout the pandemic – scientists, lab workers, and the like who brought us life-saving vaccines in record time.
He then addressed the need to focus forward and “build new.”
Over the course of his speech, he discussed many topics of significance with regard to Houston Airports, including recent awards, the air service rebound, the IAH Terminal Redevelopment Program (ITRP) and the Terminal A Redevelopment Program.
Air Service Rebound
With regard to the air service rebound, he said, “Air travel restoration has been a big focus for us.”
He recalled Houston Airports lowest point in April 2020 when passenger traffic was down by a whopping 95 percent.
“In August 2021, 15 months after our lowest point, we nearly reached pre-pandemic levels - only down by 15 percent,” Diaz said.
Projections are strong for the remainder of the year and the projection model “shows we should end 2021 with over 44 million passengers at both airports,” Diaz continued.
That’s nearly an 80 percent increase from 2020, but still down by about 25 percent of the pre-pandemic level in 2019.
As of now, he said Houston Airports anticipates reaching pre-pandemic travel numbers by 2023 or early 2024. He was highly complementary of the Mexico market which actually exceeded 2019 levels and is still going strong— mostly due to leisure travel and visits to loved ones from family members.
IAH Terminal Redevelopment Program, ITRP
He updated the crowd on the status of ITRP.
The $1.3-billion-dollar ITRP is going strong and is now well into construction. ITRP includes several projects—building the new Mickey Leland International arrivals and departures hall, the Federal Inspection Services area, the new D-West Pier that will accommodate more wide-body aircraft, and complete renovation of the Terminal D concourse.
“The entire program will be delivered on time and on budget in phases, beginning with the completion of the D-West Pier in early 2023, followed by the renovation of the D Concourse, and then the International Processor building in 2024,” Diaz said.
Terminal A Redevelopment Program
He also briefly discussed another major infrastructure program will soon be taking place at Terminal A. At Terminal A, some of the interior infrastructure is more than 50 years old. The plan will build capacity for growth and modernize the terminal for decades to come.
Airside, Diaz explained that the plan is to construct additional new gates and outfit them with new boarding bridges.
Inside the terminal, restrooms will be renovated, carpeting will be replaced with quartz tile floors, and 50-year-old fixtures and old furniture will be given an upgrade that is long overdue. Outside Terminal A, the Airport will be improving the public and commercial curbside experience.
William P. Hobby Airport
Hobby Airport—which the director characterized as the airport system’s “rising star” — has had an exciting 2021 while upgrading the passenger experience for millions. Hobby’s multiple improvements include smart restrooms, a new 1,300-square-foot children’s play area, a new interfaith chapel, new pet relief areas, and 90,000 square feet of new quartz tile flooring and carpet that was installed in the central concourse late last year.
Customer Experience Brand Promise
“This past year has provided us an opportunity to ‘build forward better’ on our award-winning passenger experience offerings,” Diaz said.
He quoted late poet Maya Angelou who said, “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."
“I can tell you that we have rethought our culture at Houston Airports, and this philosophy has informed the new promise we make every single day to our guests,” Diaz said.
The Houston Airports’ customer experience promise is:
“From your house to ours, we promise to deliver a five-star airport experience for our guests that showcases world-class service, modern facilities and uniquely “Houston friendly” hospitality – first time, every time.”
Technological Initiatives
He also talked about further technological initiatives that include creating a seamless, personalized and touchless travel experience from curb to gate.
“Imagine the moment when you will be able to enter our airports with no photo ID needed,” Diaz said. “With facial comparison technology, you will be able to do everything from checking in your bags, clearing TSA security and boarding your flight with only one thing… the smile on your face.”
“It’s not the future … it has already begun at Bush and Hobby airports.” Diaz said.
Performing and Visual Arts
He also talked about Houston Airports’ outstanding performing and visual arts programs. He called Harmony in the Air “the soundtrack to our passenger experience” and said he was thrilled to report that a newly installed performing stage at Hobby will be replicated at Bush in 2022, and it features a design inspiration based on world-renowned concert halls.”
One lesser-known fact is that Houston Airports has one of the largest public art collections in Texas. In 2021, Diaz said that the airport system has expanded the collection by acquiring 74 new artworks, the largest one-time purchase in the city’s history. He said the art buy was an investment in our airports and in Houston’s creative community – many of whom struggled during the pandemic. New “portable” 2-D and 3-D art is being installed at both airports right now and features some legendary local and state artists.
Ellington Airport and Houston Spaceport
He moved on Ellington Airport and the Houston Spaceport, which has been awash with activity, having attracted three anchor tenants in the past year – Axiom Space, Collins Aerospace and Intuitive Machines. These, and others to come, are the cluster of aerospace companies that will lead the nation in the transition from a government-focused to a commercially driven space program. They come with space-age advancements and will also boost the local economy with thousands of new jobs.
“I’m thrilled at the momentum we have built at Houston Spaceport,” Diaz said, “and more great things are on the horizon.”
Closing Remarks
He closed out his annual address with a nod to the Houston Airports team who again displayed unswerving commitment to the community during Winter Storm Uri.
“As our airport runways froze, the warmth of our service thawed our passengers’ anxieties and fears and brought them immense comfort,” Diaz said.
“There are hundreds of others who deserve our heartfelt gratitude, whether it was clearing our runways of ice in the dead of night or restoring water service to Hobby Airport at 4 a.m. They embodied the saying We are Houston strong.”
He lastly recognized Houston Airports senior staff who he said was responsible for Houston Airports being “the best in the United States” as evidenced by significant honors for Bush and Hobby in the 2021 World Skytrax Awards announced in August.
“There’s no denying the challenges of these times. but we have made remarkable progress through it all.” Diaz said. “We are focused and determined to continue building forward better in the finest city in the country.”
Accordion testing
Baggage allowances and fees vary by airline and ticket type. Passengers are encouraged to review baggage policies before arriving at the airport to avoid delays at check-in.
Most airlines provide specific rules regarding carry-on size, checked baggage weight limits, and additional fees for oversized or overweight items.
- Airman’s Medal
- Air Medal
- Air Medal with Valor
- Army of Occupation Medal
- Borinqueneers Congressional Gold Medal
- Bronze Star Medal
- Bronze Star with Valor
- Coast Guard Medal
- Commendation Medal
- Commendation Medal with Valor
- Congressional Medal of Honor
- Defense Meritorious Service Medal
- Defense Superior Service Medal
- Disabled Veterans
- Distinguished Flying Cross Medal with Valor
- Distinguished Flying Cross
- Distinguished Service Medal
- Legion of Merit
- Legion of Valor
- Meritorious Service Medal
- Military Outstanding Volunteer Service Medal
- Navy and Marine Corps Medal
- Pearl Harbor Survivor
- Prisoner of War Medal
- Purple Heart
- Silver Star Medal
- Soldier’s Medal
- WWII Veteran
- OUT OF STATE - Disabled Veteran
First-time applicants must be fingerprinted, pass a background check, and complete the required educational course(s) prior to being issued a badge.
1. Application
Your Houston Airports Authorized Signatory will decide the level of access you will be granted, and you will be required to complete and sign an electronic application. The form will be completed online. Your Authorized Signatory will send the link for the electronic application to be completed and sign his/her parts of the electronic application as well.
2. Verifying Identification
Bring your completed and signed form to an airport badging office, along with two forms of matching identification, uploaded with your application one of which must establish identity and one for work authorization. Please be advised that the names on each form of ID must match exactly, or the vetting process may be stopped in order to give the applicant time to provide identification with exactly matching names. It is recommended to bring more than two forms of ID. All forms of ID must be written in the English language, legible and unexpired.
Acceptable Identification Documents
Validation of data from all forms of ID will be conducted. Should the applicant refuse or fail to provide a primary form of identification that can be confirmed; he or she must leave the badging office and apply at a later date when he or she has obtained an approved, confirmable form of identification.
Documents That Establish Both Identity and Employment Authorization
All documents must be an original, unexpired & clearly legible.
Airport ID will not be issued to anyone under the age of 16.\
- U.S. Passport or Passport Card
- Permanent Resident Card or Alien Registration Receipt Card (Form I-551)
- Foreign passport that contains a temporary I-551 stamp or temporary I-551 printed notation on a machine-readable immigrant visa (MRIV)
- Employment Authorization Document (Card) that contains a photograph (Form I-766). 4. Employment Authorization Document (EAD) that contains a photograph (Form I-766). Form I-766 expired on its face combined with Form I-797 based on an automatic EAD extension in certain circumstances qualifies as unexpired Form I-766
- In the case of a nonimmigrant alien authorized to work for a specific employer incident to status, a foreign passport with Form I-94 or Form I-94A bearing the same name as the passport and containing an endorsement of the alien’s nonimmigrant status, as long as the period of endorsement has not yet expired and the proposed employment is not in conflict with any restrictions or limitations identified on the form
- Passport from the Federated States of Micronesia (FSM) or the Republic of the Marshall Islands (RMI) with Form I-94 or From I-94A indicating nonimmigrant admission under the Compact of Free Association Between the United States and the FSM or RMI
Documents That Establish Identity
All documents must be an original unexpired & clearly legible.
For individuals 18 years of age or older:
- Driver's license or ID card issued by a state or outlying possession of the United States, provided it contains a photograph or information such as name, date of birth, gender, height, eye color, and address.
- ID card issued by federal, state, or local government agencies or entities, provided it contains a photograph or information such as name, date of birth, gender, height, eye color, and address.
- School ID card with a photograph (and includes school year - HOU Only).
- Voter’s registration card.
- U.S. military card (active and includes expiration date - HOU Only) or draft record.
- Military dependent’s ID card.
- U.S. Coast Guard Merchant Mariner Card.
- Native American tribal document.
- Driver’s license issued by a Canadian government authority.
- License to Carry handgun permit.
- US State issued Social Services ID card.
- Temporary driver’s license with photo issued by US State Government.
- Temporary ID card with photo issued by any US Government Authority (Federal, State, County, City).
- Other non-photo government issued ID cards (FAA certificates, Certifications, Licenses, Permits, etc).
Documents That Establish Employment Authorization
All documents must be an original unexpired & clearly legible.
NOTE: A copy (such as a metal or plastic reproduction) is not acceptable, must be an original issued SSN card.
- A U.S. Social Security account number card other than one that specifies on the face that the issuance of the card does not authorize employment in the United States and includes one of the following restrictions: (Social Security Card is required for all new badge applicants)
- NOT VALID FOR EMPLOYMENT
- VALID FOR WORK ONLY WITH INS AUTHORIZATION
- VALID FOR WORK ONLY WITH DHS AUTHORIZATION
- Certification of report of birth issued by the U.S. Department of State (Forms DS-1350, FS-545, FS-240).
- Original or certified copy of a birth certificate issued by a state, county, municipal authority or outlying territory of the United States bearing an official seal.
- Native American tribal document.
- U.S. Citizen Identification Card (Form I-197)
- Identification Card for Use of Resident Citizen in the United States (Form I-179).
- Employment Authorization Document (EAD) issued by the Department of Homeland Security.
Unacceptable forms of Identification (Examples not all inclusive)
- Membership cards (Library, Sam’s Club, Fitness Clubs, etc).
- Credit or Debit cards.
- Auto or Health insurance cards.
If an applicant indicates he or she was born outside of the U.S., verification of citizenship will be determined by an official naturalization certificate, Consular Report of Birth Abroad (FS-240), or US Dept. of State (DS-1350 as of 12/31/2010). Non-US citizen alien status and work authorization will be verified by an Alien Registration, Refugee Travel Document or Reentry Permit. All must be accompanied by an Employment Authorization Document. First-time Foreign Alien applicants must also provide his/her Social Security Card.
Please note: The badging process must be completed within 30 days of receipt of fingerprint results. If not badged within 30 days, the applicant must repeat the application and fingerprint process.
ADVANCED IMAGING TECHNOLOGY Houston was selected as one of the first airports to introduce a new technology known as “Advanced Imaging Technology” (AIT). A scan of your image allows TSA staff to better detect threats such as weapons, explosives, or other objects, which may be concealed under layers of clothing.
Passengers undergoing screening will have the opportunity to decline AIT screening in favor of physical screening. However, some passengers will be required to undergo AIT screening in accordance with TSA regulations.
TSA ENHANCED PAT-DOWNS The enhanced pat-down may be performed by TSA agents on a random basis or when someone prefers to have a “pat-down,” rather than being scanned in the AIT or full body scanner. When a TSA agent performs this procedure, they will explain in advance the steps they will take. The traveling public always has the option to ask for a private screening should a person not want to have this measure done in a public place.
TSA offers a “modified pat-down” for children 12-years-old and under who require the additional screening. For more information, go to www.TSA.gov
Guests are allowed to bring a quart-sized bag of liquids, aerosols, gels, creams and pastes through the checkpoint. These are limited to 3.4 ounces (100 milliliters) or less per item. This is also known as the 3-1-1 liquids rule.
For travel tips and a complete list of items prohibited from carry-on or checked baggage, visit www.TSATravelTips.us or call the Contact Center toll-free at 1-866-289-9673.
Terminal A
- Hubcap Grill
- Liquid Provisions
- Panda Express
- Subway
- The Breakfast Klub
- Wendy's
- Which Wich
Terminal B
- Cafe Adobe
- Chick Fil A
- Freshii
- Hard Rock Café
- Jason's Deli
Terminal C
- Camden Foods
- Pink's Pizza
- Subway
Terminal D
- Tony's Wine Bar
Terminal A
- Breakfast Klub Express
- Cadillac Bar & Grille
- Chick Fil A
- Jack in the Box
- Mockingbird Distillery
- Starbucks (2)
Terminal B
- 3rd Bar
- American Craft Tavern
- Fruteria
- Ray's BBQ
- Ray's Fish Shack
- Smashburger
- Starbucks (2)
Terminal C
- Landry's
- Starbucks (2)
Terminal D
- Ciao
- Hugo's
- Red Mango
- Starbucks
airlines
Call 2 action fly
fly for 100 usd
test 2 card sectiontest 2 card section
Test Entrypoint card
This is a body text test, This is a body text, This is a body text, This is a body text
Subtitle carousel Testing photo carousel
cont 2 tes

Portrait Contact Item 2
Porem ipsum dolor sit amet, consectetur adipiscing elit. Nunc vulputate libero et velit interdum, ac aliquet odio mattis. Class
testt entry feature
Art, Music, & Culture
Read moreShuttles & Buses
To request a hotel shuttle from IAH, direct dial phones and Interactive Visitor Kiosks are available in Baggage Claim.Read moreLimousines & Sedans
All limousine drivers picking up passengers at the airport must be badged.Read more

e3 highlight
test img 2 section

subtitle requiredtitle required
View allLatest updatesTest News Section IAH
View allHeader1
Header2
Header3
Header 4
Header 5
This is a test for rendering text sections This is a test for rendering text sections
- ordered list 1
- ordered list 2
- numbered list 1
- numbered list 2
strike
quote
Image 0 (100x200)

Image 1 (750x400)
Image 2 (600x600)
Image 3 (800)

Image 4 (2950x792)

This should not have too much white space
This should not have too much white space
Some copy
Global Entry is a U.S. Customs and Border Protection (CBP) Program that allows expedited clearance for pre-approved, low-risk travelers upon arrival in the United States. Program members present their machine-readable passport or U.S. permanent resident card, place their fingerprints on the scanner for fingerprint verification and complete a customs declaration. The kiosk issues the traveler a transaction receipt and directs the traveler to baggage claim and the exit. Global Entry membership includes the TSA Pre✓ benefit.





